I've just had a freaking HORRIBLE weekend on call and I am ready to explode.
I work in a nursing home/rehab facility. Like all skilled nursing facilities that are certified by Medicare and/or Medicaid, we have required minimum staffing that is regulated by Medicare laws. My facility actually staffs higher than the minimum requirements, which is unusual for this industry.
When we have a staff call-out, sometimes we are okay to just work with one person less, but we do try to get the shift covered. If the call-out will put us below the minimum number, we HAVE to get it covered.
All staff know this. I do the new partner orientation for nursing staff, and I spend an inordinate amount (or so it seems to me) of time going over our attendance policy, staffing requirements, etc.
And it just doesn't effing matter to the majority of our staff. I don't know if it's a generational thing, a lack of work ethic, sense of entitlement... I just don't understand how these people think it's okay to just show up to work when it's convenient to them.
This weekend I had 8 callouts. EIGHT. 1 person called 10 minutes AFTER her shift started to inform me that she "wouldn't make it to work" and hung up on me. I called her back and said she knew better than that, and that she can't just say she's not coming. She said, "You're right. I know better. I'm just sick." Another one called 15 minutes before the shift with a "family emergency" and hung up on me. Still haven't heard back from her. 3 people refused to give any more information than "It's personal." WTF????????
In what universe is that okay? We work in healthcare. People depend upon us for their most basic needs. I don't have a cadre of nurses/nursing assistants parked at my house just waiting for the opportunity to go to work. And as hard as I tried and strained last night, I was not able to produce one out of my ass.
They just don't care. Don't care that their coworkers will probably have to work short and the residents' needs will be unmet. Don't care that they're endangering the most vulnerable people who are depending on them. Don't give a crap that we had 8 CNAs working double shifts this weekend (and thus exhausted) to cover for their sorry asses.
And we can't afford to fire them right now, because we already don't have enough staff.
I'm freaking tired. I haven't slept more than 3 hours in a row since Friday morning. 2 weeks ago, I worked 60 hours while we implemented a new computer system. Last week, we had VBS at church and I worked till 5, drove like crazy to get me and the kids to church and was there until 830 or 9 every night.
But you know what? Never once occurred to me to call out. I just do not understand these people.