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User Topic: I can't believe they said that.....
♂ Member
Member # 29353
Default  Posted: 11:52 AM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

I work part time for a billing service. We try very nicely to try and get people to pay legitimate bills for services. So when someone calls and is irate because we called them and asked them to pay for those services. I get that they can be a bit ticked off at us. However, the fact remains that the bill is legitimate nonetheless.

So to those people that refuse to understand the obvious. Please acquaint yourselves with the following word and it's meaning.

In an insurance policy, the deductible is the amount of expenses that must be paid out of pocket before an insurer will pay any expenses.[1] In general usage, the term deductible may be used to describe one of several types of clauses (see below) that are used by insurance companies as a threshold for policy payments.

Your co-worker, doctor, mechanic,mother,sister-in-law, spouse , life partner,dog or cat,not even your priest is your insurance company. So f they tell you that you are not responsible to pay your deductible, they are wrong.

Case in point.....
One year ago a client told me he was told he did not have to pay because his co-worker said so. At the time his bill was 400 dollars and he refused to pay. His insurance dropped his claim and he recieved a bill for 4 thousand aqs part of the total bill. This client called me and told me i should have done something before it hit that much.

Idiot! I asked you to pay your 400 whenb it was due! You refused which sent it to collection and made your responsible for the entire amount because your insurance company dropped you. Had you paid it then or made payment arrangements then it never would have gotten back to the original bill of 4 thousand.

There is nothing i can do now because we don't own the debt any longer.

"Love, look what you've done to me"

Posts: 436 | Registered: Aug 2010
♀ Guide
Member # 33226
Default  Posted: 11:56 AM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

But but but... you'll do them a favor and "fix it" if they yell at you, right?

You can call me NIK

Wise men talk because they have something to say; fools, because they have to say something.
- Plato

Posts: 24442 | Registered: Aug 2011
♀ Member
Member # 21101
Default  Posted: 1:37 PM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

I managed an office for 3.5 years, and we did all our own billing, and AR, and avoided collections as much as possible.

The things I were told were equally as good.
"I don't have to pay because I still have cancer."
"I don't have to pay because I have never had to pay medical bills."
"What? Medicare doesn't pay for EVERYTHING ?!?! Since When?"
My favorite..."I talked to the insurance company, and they said you are wrong I don't have to pay." Of course this is an outright lie as I have the EOB in my hot hands.....Come on into the office I will show you what it all means.

I don't miss that....AT ALL!!!

Him: FWS
Kids: 15 & 17
Married for 22 years now, was 16 at the time. .
D-Day Sept 26 2008
Fully R'd, and Happy Happy Happy

Posts: 7827 | Registered: Oct 2008 | From: St. Louis
♂ Member
Member # 29353
Default  Posted: 2:19 PM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

It just drives me crazy because we try to make payment arramgements that are more than reasonable. "Let's do this Sir. 20 Dollars a months towards your bill and that is it."

He replied "I can only do 10 dollars a month.

I said " Deal! We can even do that"

And then you never hear from him again! Until he finds out that after a year has gone by that my supervisor decided to send it to collections. Once it is in collections and you ignore them. That debt can be purchased by a LLC and then they can try to collect the full amount of the original bill with interests.

Why don't they just make the arrangements? Then they decide that it is all my fault for mark on their credit report.

"Love, look what you've done to me"

Posts: 436 | Registered: Aug 2010
♂ Member
Member # 29353
Default  Posted: 2:22 PM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

But but but... you'll do them a favor and "fix it" if they yell at you, right?

Yeah thats it exactly. I always want to help people that call me names and try to degrade me.

For my next trick i will part an ocean and feed thousands off a single slice of bread.

"Love, look what you've done to me"

Posts: 436 | Registered: Aug 2010
♀ Member
Member # 27035
Default  Posted: 8:26 PM, July 10th (Wednesday), 2013View ProfileEdit MessagePrivate MessageHomepage

FWIW, I always appreciate the people like you that are helpful and kind and assist with setting up a payment plan. Of course, I don't let the bill go into arrears first.

I've been on the flip side of the coin where I called the hospital billing office and asked to start a payment plan and was very poorly treated and told I would have to pay it in full or put it on a credit card. She acted like I was some deadbeat idiot. I was so stressed out and upset that I was in tears. Fortunately for me, I knew better and asked to speak to her manager. Dealing with the reasons for the damn hospital bill in the first place and then to be browbeat by some asswipe on the phone when I was trying to do the right thing was really awful.

It was really a reminder to always try to treat everyone pleasantly because you just don't know their story. Thanks for being one of the good guys!

"On particularly rough days when I'm sure I can't possibly endure, I like to remind myself that my track record for getting through bad days so far is 100% - and that's pretty good."

Posts: 4928 | Registered: Jan 2010 | From: Midwest
Topic Posts: 6

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